Merlo Tech Talk: AMS-Merlo Service + Parts SOP

Merlo Tech Talk: AMS-Merlo Service + Parts SOP

Best practices for contacting AMS-Merlo for Service Inquiries and Parts Ordering

Start here. Please have the following information:

  • Make of your Merlo
  • Last 8 digits of the Chassis number
  • SAV number

All are found on the plate attached to the back of the cab.

 Suggestion: Snap an image of the plate to have it easily accessible


Service, repair, and maintenance questions

START WITH A PHONE CALL to our service advisors.

When to call: Monday through Friday: 7:00 AM-3:30 PM EST.

Phone: 803-327-4949

Subject line: Merlo Model plus a quick few words of the issue.

Include the plate information in the body of the email, also.

Images are most appreciated when Codes and Dash Lights appear


AVAILABLE  Mon-Fri: 3:35 PM – 7:00 PM EST.

Sat-Sun: 7AM-7PM EST


To initiate a quicker parts order, send an email inquiry.

Phone: 803-327-4949
Monday-Friday: 7:00 AM - 3:30 PM

After an email inquiry is received, the reply will include parts status and number, quote, and the interactive parts order form.

The form requirements:

  • Key in the requested info
  • Select Standard or Urgent delivery (a must; if not selected the order will go out standard ground on the next shipping day)
  • Hit Submit Now

Or, you can print out, complete where needed and either Fax (yes, we do have one 803-327-4952) or scan/save as pdf and email.

Need to Know: Shipping

Orders received before 3 pm Monday-Thursday and noon on Friday:

Urgent Orders: If part is in stock it will be shipped out the same day
Standard Orders:  shipped out on the following Monday or Thursday, whichever day is next

Still have questions?

Please call our offices 803-327-4949
Monday-Thursday 7:00 AM-3:45 PM and Fridays 7:00 AM-3:15 PM.

Email at

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