Merlo Tech Talk: AMS-Merlo Service + Parts SOP

Merlo Tech Talk: AMS-Merlo Service + Parts SOP

Best practices for contacting AMS-Merlo for Service Inquiries and Parts Ordering

Start here. Please have the following information:

  • Make of your Merlo
  • Last 8 digits of the Chassis number
  • SAV number

All are found on the plate attached to the back of the cab.

 Suggestion: Snap an image of the plate to have it easily accessible

SERVICE DEPARTMENT

Service, repair, and maintenance questions

START WITH A PHONE CALL to our service advisors.

When to call: Monday through Friday: 7:00 AM-3:30 PM EST.

Email: service@appliedmach.com
Phone: 803-327-4949

Subject line: Merlo Model plus a quick few words of the issue.

Include the plate information in the body of the email, also.

Images are most appreciated when Codes and Dash Lights appear

AFTER HOURS CELL PHONE: 704-288-9225

AVAILABLE  Mon-Fri: 3:35 PM – 7:00 PM EST.

Sat-Sun: 7AM-7PM EST

PARTS DEPARTMENT

To initiate a quicker parts order, send an email inquiry.

Email: partsorder@appliedmach.com
Phone: 803-327-4949
Monday-Friday: 7:00 AM - 3:30 PM

After an email inquiry is received, the reply will include parts status and number, quote, and the interactive parts order form.

The form requirements:

  • Key in the requested info
  • Select Standard or Urgent delivery (a must; if not selected the order will go out standard ground on the next shipping day)
  • Hit Submit Now

Or, you can print out, complete where needed and either Fax (yes, we do have one 803-327-4952) or scan/save as pdf and email.

Need to Know: Shipping

Orders received before 3 pm Monday-Thursday and noon on Friday:

Urgent Orders: If part is in stock it will be shipped out the same day
Standard Orders:  shipped out on the following Monday or Thursday, whichever day is next

Still have questions?

Please call our offices 803-327-4949
Monday-Thursday 7:00 AM-3:45 PM and Fridays 7:00 AM-3:15 PM.

Email at info@appliedmach.com.

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